Ignite ResponseTek

Not Claimed

Ignite's ResponseTek platform is a SaaS solution for enterprise Customer Experience Management that includes three solutions: Voice of the Customer, Voice of the Employee and Listening Lab. It collects and aggregates customer experience, demographic, journey and behavior data to monitor and improve customer experience in real-time. It provides real-time analytics and insights to help make data-driven decisions across the entire organization, allowing optimization of experiences, services and processes across the entire customer journey. It enables two-way exchange with customers that saves and retains at-risk customers in real-time and empowers employees to deliver exceptional customer experiences. It supports business strategies by developing long-term, meaningful relationships with customers.
Ignite Technologies
HQ Location
Austin, TX
Number of Employees
  • Real-time customer feedback

    Allows businesses to respond to customer feedback in real-time

  • Multi-channel feedback collection

    Enables businesses to collect feedback from various channels such as email, SMS, and social media

  • Analytics and reporting

    Provides businesses with detailed analytics and reporting on customer feedback

  • Limited customization options

    The platform may not offer extensive customization options for businesses

  • High pricing

    The platform may be expensive for small businesses

  • Complex setup process

    The setup process may be complex and time-consuming

  • The platform can expand to new markets and industries
  • The platform can integrate with other software to provide a more comprehensive solution
  • The platform can improve its customization options to cater to businesses' specific needs
  • The platform may face competition from other feedback platforms in the market
  • An economic downturn may affect businesses' willingness to invest in customer feedback solutions
  • Data privacy concerns may affect businesses' willingness to use the platform

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Ignite ResponseTek Plan

Ignite ResponseTek offers a tiered pricing strategy with three versions, starting at $1,500 per month, each with increasing features and capabilities.
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