VirtlX Reflect is a cloud-based solution designed to assist businesses of all sizes to understand customer sentiment, conduct market research and assess employee performance utilizing 360°, peer and appraisal reviews. Features include employee engagement, well-being and satisfaction and assessing managers. It enables companies to stay proactive with compliance and training.
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https://www.virtlx.com/
Category
Suitable for enterprise
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We can gather Client feedback in a formal manner. We can also conduct market research of the targeted customers. Do the timely surveys within the organization or within specific group.
For me the pre-loaded surveys was most helpful. It was easy to modify it to my needs and liking and I didn't have to spend hours creating them. Then also, communication via email directly after I created the surveys worked nicely. I could simply add my clients in and send it.
The user interface and self service portal were very good points of the software.
Extremely easy to use and we get fantastic data from it.
The variety of surveys helped me address many aspects of my business
There should be proper KT on how to use the tool. There is no Mobile app to access the application.
It is quite a large platform, so it took me a bit of time to get used to the menu's and features. The training side is a bit more complex, I only loaded some training material for my staff.
The price of the software feels to be a little on the higher side. If reduced it might be better
Nothing it is all very good. [SENSITIVE CONTENT] and his team are wonderful to work with and extremely customer focused
The registration process was a little bit tedious, but I believe that this is being addressed
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