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Aircall
4.2
1,752

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Aircall is a cloud-based call center and phone system that integrates with popular productivity and helpdesk tools. It is designed to make phone support easy to manage and accessible for sales and support teams with 3+ users. Admins can add numbers from 100+ countries, scale teams according to seasonality, and gain insights through real-time analytics. Aircall is accessible by desktop and mobile app and is trusted by over 15,000 companies worldwide.
Website
http://www.aircall.io
Developer
Aircall
Category
Collaboration & Productivity
Suitable for enterprise
Startups、SMEs、Enterprises
HQ Location
New York
Year Founded
2014
Number of Employees
799
Twitter
@aircall
Strengths
  • Easy to use

    Intuitive interface and simple setup process

  • Integration capabilities

    Seamless integration with popular CRM and helpdesk tools

  • Scalability

    Flexible pricing plans and ability to add or remove users as needed

Weaknesses
  • Limited features

    Lacks some advanced call center features such as call monitoring and whisper coaching

  • No SMS support

    Does not offer SMS messaging capabilities

  • No video conferencing

    Does not support video conferencing

Opportunities
  • Potential for future updates to add more advanced call center features
  • Increasing demand for cloud-based phone systems
  • Opportunity to expand into new markets outside of Europe and North America
Threats
  • Competing with established players in the crowded cloud-based phone system market
  • Potential decrease in demand for non-essential business services during economic downturns
  • Increased scrutiny on data privacy and security could impact customer trust

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Media

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Aircall Plan

Aircall offers three pricing plans starting at $30/user/month with increasing features such as integrations, analytics, and advanced call center capabilities.
Essentials $ 30 User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team Unlimited users Unlimited inbound calls (toll-free excluded) Integrations and API Smart queuing Phone Support Instant numbers Custom music and messages Opening hours IVR (Vocal server) Ring groups Assign & comment calls Call recording Analytics Conference call Tags Warm & blind transfers Pause resume recording
Professional $ 50 User/Month (Billed Annually - 3 User Minimum)
Built to drive efficiency for scaling teams All Essentials features, plus... Salesforce integration Advanced analytics and reporting Live call monitoring Dedicated Account Manager and Premium Support Power Dialer Unlimited concurrent calls Queue callback Call monitoring Call whispering Mandatory tagging Live feed One-to-one onboarding sessions
Custom $ Contact for Details
Customized for the growth of complex businesses All Professional features, plus... Unlimited outbound calls * Custom analytics Custom onboarding Access to API developer support Service Level Agreement
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