Aloware
4.1
429
Aloware is a modern contact center software that provides an all-in-one turnkey software for sales and support teams to engage with customers via call, text message, email or social. It offers seamless integrations with major CRMs, making it a premier partner of Hubspot and Pipedrive. Aloware lets you set up your workflows for automation and contact leads through any device. It also offers unlimited inbound calls and texts for support teams.
Strengths
-
Integrations
Seamless integration with popular CRMs and other tools
-
Omnichannel
Ability to communicate with customers across multiple channels
-
Automation
Automated workflows and AI-powered features for efficiency
Weaknesses
-
Pricing
Relatively high pricing compared to competitors
-
Limited Features
Some features only available in higher pricing tiers
-
Learning Curve
May require some time to learn and fully utilize all features
Opportunities
- Increasing demand for omnichannel communication solutions
- Potential to expand into new markets or industries
- Opportunities for partnerships with other SaaS providers or businesses
Threats
- Intense competition from established players and new entrants
- Economic downturns or uncertainty may impact demand for SaaS solutions
- Data breaches or security concerns may damage reputation and customer trust
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Aloware Plan
Aloware offers a tiered pricing strategy starting at $35/user/month with additional features and integrations available at higher tiers.
iPro
45
per user / unlimited inbound mins
Modern Business Phone
Unlimited inbound minutes*
Mobile App for Calls
2-way business SMS
Instant Phone Number Setup
Hubspot & Pipedrive Integration
US-based Support
Warm and Cold Transfers
Chat and Phone Support
uPro
70
per user / unlimited inbound mins
Contact Center for Sales & Support
Unlimited inbound minutes*
PowerDialer
Call Monitoring & Whisper
Cold and Warm Transfers
Marketing Automation
Live Reports & KPIs
Outbound Automation
Call monitoring & barge
Live Reports & KPIs
Instant Support
xPro
90
unlimited inbound & outbound mins
True unlimited package, inbound and outbound*. Perfect for Sales.
Unlimited inbound calls*
Unlimited outbound calls*
Agent Coaching
Custom Integrations
On-premise Migration
24/7 Emergency Support
Power Dialer
Everything in Pro
Agent Training
Custom Integration
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
