Alvaria Workforce | Workflos AppStore

Alvaria Workforce

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Alvaria Workforce is a contact center software that provides forecasting, planning, scheduling, employee self-service, and real-time agent tracking to ensure productivity and exceptional customer experience. It helps in staffing the right agents with the right skills at the right time and manages the performance of inbound, outbound, and blended staffing resources across all customer channels. The software's core capabilities include forecasting, scheduling, and tracking to accurately project future staffing requirements, create optimized staffing plans, and monitor staff performance and adherence in real-time. It is rated #1 in North America.

Website

https://www.alvaria.com/

Developer

Alvaria, Inc. (formerly Aspect Software / Noble Systems)

HQ Location

Westford, MA

Year Founded

2021

Number of Employees

1,853

Twitter

@Alvaria_Inc

Strengths

Automation

Automated scheduling and workforce management
Real-time data

Real-time data and analytics for better decision-making
Customizable

Customizable to fit specific business needs

Weaknesses

Complexity

Can be complex to set up and use
Cost

Can be expensive for small businesses
Integration

May require integration with other systems for full functionality

Opportunities

Opportunity to expand into new markets and industries
Opportunity to form partnerships with other software providers
Opportunity to develop a mobile app for on-the-go workforce management

Threats

Competition from other workforce management software providers
Potential regulation changes that could impact workforce management practices
Security breaches or data privacy concerns

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https://www.alvaria.com/

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