Internal remote visual assistance solution. Apizee Diag is a visual assistance platform that enables field users to collaborate in real time with remote agents or experts during inspections, assessments, diagnostics or support processes. Field users share in real time their smartphone, tablet, connected equipment or external device video camera vision with the expert. Experts may take snapshots, pause, zoom and share drawings. Recorded media come and complement inspection reports. Apizee Diag Team enables saving on rare expert resources and streamline field intervention process, generating tremendous savings and bringing customer value and service differentiation.