Aquant Service Insights mines service and transforms it into predictive analytics that help field operations leaders improve efficiency and reduce costs across their organization. Service Insights collects, labels, and processes chat logs, customer service support cases, technician notes, field work orders, machine & parts logs, knowledge articles, troubleshooting manuals, and interviews with SMEs. This data is enhanced via Service Language Processing to generate analytics that tell users which service teams are falling behind, which assets are failing in the field, and a which customers are likely to experience challenges in the coming days and weeks.