A collaborative customer support platform. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. Chat with your team: * 1-on-1: Every user can start a private conversation with another user * Private groups: Need to work a project? Create a private group and add team members to chat with * Departments: For every department you setup there is a room where members can share things * Mentions: Type @ and the name of any teammate to send a mention with a special alert * Emojis: Easily add emojis to replies and give them a personal touch. * Easy to implement: Just create your free account and add your team members. * Collaborators: Invite all your employees to the platform and unleash the collaborative work. * Send files: Share documents, contracts, PDFs, images and any type of files with your teammates. * Mark as unread: Need to get back to a chat? Mark it as unread and it will be activated as pending. * Chat even when offline: Users receive new messages while they were offline as soon as they login into the platform. * iPhone & Android App: Stay online and collaborate with teammates even when you are on the go using your iPhone or Android. * Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese. Website live chat: * Chat transfers: Agents can transfer chat to other agents or escalate requests to users from different departments. * Scroll to chat history: During a chat session just scroll up to see previous chat history on the same window. * Tags: Classify chats in tags to easily identify and group chats in the future. * Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing. * Triggers: Send automated chat invitations based on rules and visitor's behaviour. * Screenshot capture: Take a look at your customer's screen to offer a better support. * Transcript by email: You can always email the chat transcript to the customer after a session. * Easy to implement: Just copy & paste a tiny HTML code on your pages and that's it. * Chat to ticket: Need to continue support after a chat session? Create a ticket from chat. * Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login. * Emojis: Both agents and customers can combine text with emojis. * Send files: Share documents, contracts, PDFs, images and any type of files with your customers. * Custom fields: Need more information about your customers? Just add custom fields to the chat request form. * Custom colors: Easily adapt chat window colors to match your business image. * iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android. * Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese. Multichannel customer support: * Multichannel platform: Provide support to multilpe channels from a single platform. * Twitter: Integrate with your Twitter account and reply to direct messages and mentions. * eMail to ticket: Forward customer support emails to the platform and convert them into conversations. * Chat to ticket: Need to continue support after a chat session? Create a ticket from chat. * Offline to ticket: When no agents are online chat requests are converted into tickets so you reply when you login. * Manual ticket: Need to continue support after a phone call? Create a manual ticket. * Conversational eMails: Convert those boring emails into nice looking conversations with chat bubbles. * Internal notes: Add private notes to tickets for internal use or when assigning a ticket to other user. * Assign tickets: You can assign tickets to a particular user or to a whole department. * Search with ease: Filter out tickets by user, priority, tags, customer, subject or ticket ID. * Easy to implement: Just forward your current customer support emails to our platform to integrate them into a shared inbox. * Web chat: Your customes can contact you in real right from your website. * Facebook Page & Facebook Messenger: Integrate with your Facebook account and reply messages sent through your Facebook Page and customers using Facebook Messenger. * Avoid collisions: Visual alerts let you know who is working on which tickets. * Tags: Classify tickets in tags to easily identify and group chats in the future. * Shortcuts: Create a knowledge base of frequently asked questions and pick replies instead of typing. * Emojis: Easily add emojis to ticket replies and give them a personal touch. * File attachments: Share documents, contracts, PDFs, images and any type of files with your customers and teammates. * Priority auto update: Setup service level agreements and when a ticket should be scaled to medium or high priority. * Mentions: Type @ and the name of any teammate to send a mention with a special alert. * iPhone & Android App: Stay online and provide support even when you are on the go using your iPhone or Android. * Fanatical support: Our support team is always ready to help you in English, Spanish and Portuguese.