Attivio is a knowledge management software that helps customers find answers to various questions by using AI-powered search and natural language processing. It is a comprehensive search platform that can interpret user questions and find answers from vast amounts of structured or unstructured data. Attivio helps enterprises capture context around customer interactions, enabling companies to better understand their customers' issues. Text-based natural language processing tools analyze users' questions with the goal of understanding them and finding the best possible answer.