AzureDesk | Workflos AppStore

AzureDesk

4.4

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AzureDesk is a helpdesk software that centralizes all customer-facing information in a company for effective customer service. It offers a ticketing system, sleek UI for admin requests, 3rd party integration, reporting, ticket fields, tabbed UI, rules, and notifications for agents and customers. It also provides a customer support portal and a unique search page for easy access to information. Inbuilt JIRA integration is also available.

Website

https://www.integratecloud.com/

Developer

IntegrateCloud Inc

HQ Location

Mount Laurel, NJ

Year Founded

2013

Number of Employees

Twitter

@integratecloud_

Strengths

Customizable

Allows for customization of ticket fields and workflows
Multi-channel support

Supports email, social media, and live chat channels
Reporting and analytics

Provides detailed reports and analytics on ticket volume, response times, and customer satisfaction

Weaknesses

Limited integrations

Integrates with a limited number of third-party apps
No mobile app

Does not have a mobile app for on-the-go support
Limited automation

Automation features are limited compared to other help desk software

Opportunities

Could expand integrations with more third-party apps to increase functionality
Could develop a mobile app to provide on-the-go support
Could add more automation features to improve efficiency

Threats

Competing help desk software with more features and integrations
Economic downturn could lead to decreased demand for help desk software
Security breaches could lead to loss of customer trust and decreased demand for software

Ask anything of AzureDesk with Workflos AI Assistant

https://www.integratecloud.com/

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Review Distribution

👍

High - rated users

Cloud based and very easy to use. Quick to setup.More features is always good but they do seem to get added once requested.
🤔

Average - rated users

Very simple to setup and use Useful Knowledge base.No manual time logging No Mobile support.