BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations with the major CRM & apps instantly. Alternatively, through the API and web services, it is possible to integrate any solution you have already in use or have developed over the years. BeInContact is already integrated with the main market-leading CRM: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow. Additionally, BeInContact supports all traditional and new contact channels: voice, email, SMS, webchat, video chat, and social messaging including WhatsApp Business, Facebook Messenger, and more.