BestDoc Concierge is an intelligent SaaS-based hospital room service software. It helps hospitals provide a premium hospitality-like stay experience to their inpatients while freeing the nursing staff from handling non-clinical service requests. BestDoc Concierge provides a simple and user-friendly unified dashboard to raise various service requests. Request categories include housekeeping, toiletries, and supplies, issues with non-medical electronic equipment in the room, water supply & plumbing, or ordering food and beverages. Services are pre-categorized for ease of use. While placing orders, special instructions can be added via comments. Also, the requests can be raised by patients, bystanders, nurses, and other staff from any location. With BestDoc Concierge, raising a service request is as easy as scanning a bedside QR code. Requests can also be raised by clicking a link sent through SMS/WhatsApp and tapping a few options on the phone screen. And voila, everything is handled automatically! Moreover, with live tracking, updates, and feedback submission, it also acts as a patient feedback system. Inpatients can know the status of their service requests in real-time on their devices. If they are dissatisfied with the service, they can leave feedback on the patient satisfaction survey and also reopen the request automatically. BestDoc Concierge immensely helps the nursing staff by relieving them from attending to non-medical tasks and letting them focus on their core medical duties. BestDoc Concierge’s intelligent system automatically (or if needed also manually) delegates categories of service requests to different departments. Administrators have the ability and flexibility to set TATs and SLAs for each request individually. The software also provides options for automatic escalations in case of incomplete/unassigned service requests, delays, or if the quality of service is unsatisfactory. As part of BestDoc Concierge, hospital leaders can also access interactive dashboards that provide a comprehensive overview of inpatient operations. Several detailed statistics are available to administrators regarding the number of requests handled, the average time it takes to close requests, etc. The Concierge software comprises two key modules handling two different request types: Patient request management module Room food & beverage ordering module ** Patient Request Management Module ** --------------------------------------------------------- Patients and visitors typically may have multiple non-clinical issues with the quality of stay in the room like housekeeping, plumbing, electrical appliances, etc. These service requests, if not handled properly and on time, may lead to negative online reviews for the hospital. The request management module automates and streamlines the inpatient service request acceptance and closure process. It helps hospitals meet the expectations of the modern patient who is accustomed to the convenience and ease of online retail. Patient satisfaction and experience are improved when requests are resolved in a timely and satisfactory manner. ** Room Food & Beverage Ordering Module ** --------------------------------------------------------- By digitizing your hospital’s cafeteria menu, the room food & beverage ordering feature of BestDoc Concierge makes it simple for inpatients, staff, and guests to place food orders online and get them delivered directly to their room. Also, they can check the status of their orders, make online payments, and provide feedback. Going to the cafeteria to order food might not always be feasible for the staff, visitors, and guests. Lack of online ordering can lead to a poor experience for the staff, patients, etc. leading to a loss of revenue, opportunities, and positive feedback for providers. These issues are resolved by the room meal ordering feature of BestDoc Concierge, which increases staff convenience and patient satisfaction while also generating more income for your hospital.