Earn customers for life even as expectations are rising. Customers want quick, relevant answers on any channel, even on the go. Differentiate your brand and manage the services you provide to customers with Microsoft Dynamics 365 for Customer Service. Built-in intelligence helps you deliver faster, more personalized service, adding value to every interaction. Use Dynamics 365 for Customer Service to: Track customer issues through cases Record all interactions related to a case Share information in the knowledge base Create queues and route cases to the right channels Create and track service levels through service-level agreements Define service terms through entitlements Manage performance and productivity through reports and dashboards Create and schedule services