BLiTS is an end-to-end IT Service Management (ITSM) Platform and Marketplace transforming the traditional approach to service delivery into automated IT operations to lower costs, increase efficiency, and drive innovation. It combines the ITSM tools, CMDB and app marketplace, and revolutionizes the provision of IT services, including SaaS, hardware and infrastructure. The entire BLiTS platform is very native to use and provides users, employees or external providers, with a positive experience because it will resolve their issue and get the job done.