Bold360 is a cloud-based live chat platform that allows users to communicate and manage reports online. Bold360’s key features include live chat, messaging, mobile engagement, agent productivity management, AI self-service, reporting and analytics. The software's mobile invitations provide tools to create mobile-specific rules, customize design elements and design invitation features. It comes with an SDK tool that embeds chats to iOS and Android apps. Available integrations include Salesforce, Zendesk, GeoFluent by Lionbridge and Google Analytics. Bold360's artificial intelligence package comes with conversation engine, natural language processing, AI powered self-service, chatbots, virtual agents, a dynamic search bar, resource management, knowledge bas...