BoldDesk
4.5
12
BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.
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BoldDesk Plan
Starter
12
1 agent / month (when billed annually). Monthly billing option also available.
Ideal for small businesses and startups.
With BoldDesk's monthly billing option, access for one agent is $10 per month.
With the cost-saving annual billing option, access for one or more agents is just $8 each per month.
Email ticketing
Knowledge base
Ticket auto-assignment
Ticket custom fields
SLA management
Custom views
Canned response
Custom domain
REST API & Webhooks
Many more features beyond the highlights noted above... Visit our site for all the details!
Growth
20
1 agent / month (when billed annually). Monthly billing option also available.
Ideal for larger teams with SSO.
All features included in the Starter package
Ticket event and time trigger rules
CSAT surveys
Internal knowledge base
SLA notification
Custom status and roles
Custom email templates
Custom contact fields
Single sign-on (OAuth and OpenID)
Web Widgets & Web Forms
Many more features beyond the highlights noted above... Visit our site for all the details!
Unlimited Agents (Standard, Pro, and Business packages available)
199
Uniquely suited for teams looking for flexibility and scalability. Monthly and yearly billing options are offered.
Unlimited agents
Unlimited end users
12,000 to 120,000 tickets per year, depending on the plan selected
For complete details for each plan and savings comparisons, visit our site!
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
