IVRs ( Interactive Voice Response) are automated telephone systems that play pre-recorded voice messages in response to human voice and keyboard inputs. They provide an efficient and cost-effective way to route calls to the appropriate department, provide information, and collect data from customers. The best IVR systems use advanced speech recognition and natural language processing technology to understand and respond to customer requests. This leads to improved call handling times, increased customer satisfaction, and reduced operational costs for the business. Automated call routing Voice menus and prompts Speech recognition Natural language processing Call forwarding Data collection (e.g. input from keypad) Reporting and analytics Customization options Integration with other systems (e.g. CRM) Multi-language support Self-service options for customers.