BPA Quality offer contact center quality monitoring to help call centers achieve the highest possible customer satisfaction and experience from customer-facing teams. BPA Quality, located in NY, FL, and the UK, has a unique approach to the development of Call Center Quality Assurance for Increased Customer Experiences and Sales Opportunities. We offer support in Remote Quality Monitoring and Analysis, Benchmarking, and On-site Training. Currently, BPA monitors in 45+ different languages and incorporates Psychometrics to ensure your Global Customer is receiving best-in-class customer service. Our team of expert Independent Quality Analysts remotely access your contact recording systems and analyze interactions with customers, be they via phone, email, SMS, chat, or social media. They examine each interaction in detail to gather valuable business intelligence and focus before delivering this directly to you, in real-time, through a customized, secure Quality Monitoring tool via our BPA Quality Builder interface™. Our reporting staff, led by our Psychometrician, analyzes the data and develops robust reporting and analysis to impact the agent's performance and the business as a whole. PCI CERTIFIED | SSAE TYPE II CERTIFIED | HIPAA CERTIFIED | ISO 9001 Registered