C2 ITSM is a cloud-based IT service management solution that helps users manage and automate requests, assets, and tasks. It is ideal for call centers, IT support, help desk, web self-service, customer service & support, asset and knowledge management. It supports service desk capabilities such as incident management, problem management, service request management and knowledge management. Email and analytics tools like reporting and dashboards are integrated to measure performance & IT service efficiency. The solution helps users manage assets such as inventory, contracts, licenses and purchase orders.