CallerDesk is an online call handling system primarily aimed at service-sector businesses. It also handles customer-initiated calls and monitors sales activity. Key features include call routing using configurable directing strategies from and to anywhere, along with agent performance tracking and ROI optimization. For marketing and improving user experience, the software collects data on sales conversion statistics, call center service levels, and sales call lead ratings. Additionally, analytics generate insights into retargeting statuses, call-back priorities, and agent performance. For service efficiency, CallerDesk provides several call handling features. Toll-free cloud numbers, an app, and platform-based click-to-call solutions are deployable. Virtual numbers c...