CallFinder
4.3
23
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights such as sentiment and emotion detection.
Our easy-to-use, economical, and effective solution helps small and medium size businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
CallFinder clients experience:
• 100% visibility into agent-customer interactions
• 100% monitoring of interactions, up from only 5-10%
• A scalable solution that can grow with client needs.
Our clients pay only for what they need with our usage-based pricing, and no hardware or software installations are needed.
CallFinder is already integrated with most contact center systems and tech stacks. We work with a wide range of industries including contact centers, BPOs, healthcare, hospitality, finance and banking, collections, insurance, utilities, and more.
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CallFinder Plan
CallFinder View
$
Unlimited Users. No Per Seat/License Fees
CallFinder View visually reveals the events and content in your calls and provides a fast and efficient way to identify patterns and trends within daily customer interactions. Discover specific keywords and phrases to identify areas where agents are successfully handling calls, and where they may need extra training.
*View 100% of the customer interactions in
your contact center using speech-to-text
call transcription. *Search call transcripts for
specific keywords using our flexible search
logic, and filter by date range to zero in on
the precise phrases that help you understand
call outcomes. *Capture Customer Sentiment with a visual analysis of the sentiment, or tone, within every transcribed call. Sentiment analysis gives you an accurate view into customer attitudes and emotions related to company products, the customer experience, customer service approach, competitors, and more.
Call Transcripts and Transcription Search
Sentiment Analysis
Call Reports
CallFinder Acuity
$$$
Unlimited Users. No Per Seat/License Fees
CallFinder Acuity is our full-solutions suite and includes automated scorecards, call transcripts, and custom reports.
With CallFinder Acuity, you’ll gain 360° visibility and seamless data capture for monitoring and analyzing 100% of your customer interactions.
CallFinder Acuity Delivers:
Delivering Powerful Results:
*100% visibility into agent-customer
interactions. *Increased productivity of QA teams; monitoring more interactions in less
time. *Improved customer experience through
sentiment analysis. *Elimination of costly & labor-intensive manual call monitoring procedures.
Clients using CallFinder Acuity see powerful results including *100% visibility into agent-customer interactions. *14% reduction in talk-time, resulting in higher productivity rates. *Improved customer experience through sentiment and emotion analysis. *Elimination of costly & labor-intensive manual call monitoring procedures.
Automated Scorecards
Call Transcripts & Transcription Search
Sentiment Analysis
Custom Reports
MyAnalyst Client Support
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