CallShaper is a cloud-based call center management solution suitable for small to midsize businesses. Key features include lead management, real-time reporting, agent monitoring and tablet support. CallShaper enables users to create click-to-call forms for websites or accept real-time feeds from lead vendors. Leads posted in real time are immediately available for dialing and each real-time source can be tracked separately. Users can import leads from a database or from vendor files. CallShaper offers real-time reporting that enables users to measure agent, campaign and lead performance. Users can run reports to view historical data or apply filters to analyze specific views of campaign data. Other features include predictive dialing, answering machine de...