CallSource | Workflos AppStore

CallSource

4.3

194

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CallSource offers advanced call tracking technologies using real human call analysts to collect business intelligence about customers and marketing programs, while also improving call handler performance and brand reputation. They provide actionable analytics to optimize revenue, profit, and brand reputation, and have been in the industry since 1991, serving thousands of businesses in the US, Canada, and Australia. CallSource believes in enhancing the performance and accomplishments of their clients and people.

Website

https://www.callsource.com

Strengths

Call Tracking

Tracks calls and provides analytics
Lead Scoring

Scores leads based on call data
Customizable Reports

Allows for customized reporting

Weaknesses

Limited Integrations

Integrates with a limited number of platforms
Pricing

Pricing may be too high for some businesses
Limited Features

May not have all the features some businesses need

Opportunities

Could expand integrations to reach more businesses
Could add more features to attract more customers
Could partner with other SaaS to offer more comprehensive solutions

Threats

Facing competition from other call tracking and analytics SaaS
Could be impacted by an economic downturn
Customer needs and preferences may change over time

Ask anything of CallSource with Workflos AI Assistant

https://www.callsource.com

Apolo

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Review Distribution

👍

High - rated users

This program helps us to make better marketing decisions by allowing us to have the opportunity to track where our customers are calling us from. We are able to hold vendors accountable for their leads because we can track what lead source the customer actually called from. Excellent tool for a business looking to increase their ability to attribute leads.One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage. We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again. The only other downside to the software is there isn't a mobile friendly version that is easy to use. We have difficulty accessing the recorded calls on the cell phone and most of the times that we need to listen to a call are on an urgent basis and usually after hours.
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Average - rated users

It records the conversations so I can listen in on potential deals in detail.It shows up as Spam on customers phones and it uses a 800 number. Also it drops call constantly.
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Low - rated users

N/A.It shows up as Spam on customers phones and it uses a 800 number. Also it drops call constantly.