CFBTel offers a cloud-based call center management solution for small businesses in a variety of industries. Key features include automatic call distribution, interactive voice response, computer telephony integration, autodialer, workforce scheduling, performance analytics and call center scripting. The solution is able to support an unlimited number of VoIP accounts, analog and IP phones and mobile phone integration. It provides agents with several call types including ring-all, call forwarding, custom caller IDs, call return, calls out and call forwarding. Calls can be recorded and monitored by managers, streamlining quality management. The solution enables agents to be grouped by skillsets, enabling calls routing as per agents' skills. Users can generate a...