ClientSuccess
4.3
425

Not Claimed

ClientSuccess is a Customer Success Management Platform™ that helps SaaS companies manage, retain, and grow their existing customer base by providing actionable insights, rich customer analytics, and best practices to reduce churn, increase revenue, and maximize the lifetime value of the customer. They believe in building personal relationships and delightful experiences to help customers accomplish their goals and succeed. ClientSuccess is more than a reporting tool and provides a powerful solution for front-line customer success managers and actionable insights for executives.
Developer
ClientSuccess
HQ Location
American Fork, UT
Year Founded
2014
Number of Employees
31
Strengths
  • Customer retention

    Helps businesses retain customers by providing insights and analytics

  • Ease of use

    Intuitive and user-friendly interface

  • Customizable dashboards

    Allows businesses to create personalized dashboards to track metrics

Weaknesses
  • Limited integrations

    Does not integrate with as many third-party tools as some competitors

  • Pricing

    Pricing may be too high for some small businesses

  • Limited reporting capabilities

    Reporting features may not be as robust as some competitors

Opportunities
  • Potential to expand into new industries and markets
  • Opportunity to form partnerships with other SaaS providers
  • Potential to add new features and functionality to stay competitive
Threats
  • Competitors with similar offerings may take market share
  • A recession or economic downturn could lead to decreased demand for the product
  • Data breaches or security concerns could damage the company's reputation

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http://www.clientsuccess.com
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ClientSuccess Plan

ClientSuccess offers a tiered pricing model based on the number of users, with features such as unlimited customer accounts and integrations.
ClientSuccess $ Contact Us
Customer Success Management Software Customer Journey Mapping Forecasting SaaS Renewal Understanding Customer Health Setting Goals Mitigating Churn
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