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CloudTalk is a cloud-based phone software designed for sales and support teams. It offers over 50 advanced calling features and integrates seamlessly with CRM, helpdesk, and e-commerce platforms. CloudTalk aims to improve customer experiences and team performance, resulting in increased profitability. It is used by startups, scale-ups, SMEs, and eCommerce companies, with over 1000 happy customers including DHL, Electronic Star, and Kärcher. A 14-day free trial is available with no credit card required.
Suitable for enterprise
HQ Location
New York
Year Founded
Number of Employees
  • Easy to use

    Intuitive interface and simple setup process

  • Flexible pricing

    Multiple pricing plans to fit different business needs

  • Integration options

    Seamless integration with popular CRMs and helpdesk software

  • Limited features

    Some advanced features only available on higher pricing plans

  • No video conferencing

    Only supports audio calls, no video conferencing option

  • No mobile app

    No dedicated mobile app, only accessible through web browser

  • Increasing demand for cloud-based communication solutions
  • Opportunity to expand into new markets and regions
  • Potential to add new features and functionality to stay competitive
  • Competing with established players in the market
  • Potential decrease in demand due to economic factors
  • Increased scrutiny on data privacy and security could impact customer trust

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Review Distribution

  • 👍
    High - rated users

    I like that I have SMS and phone at my disposal, and it's pretty quick. We do sales where we also have to be on top of our messages - since I have it downloaded on my phone, even if I'm at a grocery shop or something, I can answer. For remote work, that's a huge perk. It has all the tools that I need connected to my CRM. Since I do full sales cycles and cold calling, it is also great to have a function where I can make multiple calls back to back. Keeps it gamified. I also love that it has a very soft design so it is not hard on the eyes and feels modern.I wish my dashboard had better visibility but that might be something for my manager to review.

  • 🤔
    Average - rated users

    N/A.The system works properly in most cases, but there are a lot of connection issues.

  • 👎
    Low - rated users

    N/A.I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product.


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CloudTalk Plan

CloudTalk offers three pricing plans starting at $15/user/month with increasing features such as call recording and IVR.
Starter $ 25
25 €/month (billed annually) Unlimited inbound & intracompany calls Click to call Automated call distribution Mobile app Unlimited call queuing International numbers (140+ countries)
Essential $ 30
30 €/month (billed annually) Unlimited inbound & intracompany calls Click to call Automated call disribution Mobile app Unlimited call queuing International numbers (140+ countries) Advanced analytics with unlimited history Real-time client dashboard One-to-one onboarding session Integrations to other systems Open API Skill-based routing Smart queueing SMS/Text Messages Workflow Automation More features in our website
Expert $ 50
50€/month (billed annually) All Essential features, plus... Salesforce integration Power Dialer, Smart Dialer Wallboards Speech to text Call monitoring (Call Barging, Call Whispering) Single Sign-On (SSO) SQL Exporter Unlimited concurrent calls More features in our website
Custom $ Contact Us
Contact us for tailor-made offer All Expert features, plus... Custom onboarding Unlimited outbound calls (Flat rates) Enteprise-level security Developer support Custom reporting SLA More features in our website
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