Contact Cloud

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Contact Cloud is a call center solution that streamlines SMS marketing, live chat, call tracking, and lead capture on a unified platform. It offers word detection and transcription tools to decipher customer conversations. The platform allows businesses to track inbound and outbound messages, route interactions based on agents' location or availability, and communicate with customers via live chat. Managers can create custom drip campaigns and utilize live listening tools to assist and coach agents during calls. The platform provides insights into conversations, agents' activities and performance, queued callers, and other metrics using a dashboard. It integrates with multiple third-party tools.
  • Ease of use

    Intuitive interface and simple navigation

  • Scalability

    Can handle large volumes of contacts and data

  • Integration

    Seamlessly integrates with other software and tools

  • Limited features

    Lacks advanced features compared to competitors

  • Pricing

    Pricing may be too high for small businesses

  • Customization

    Limited customization options for branding and personalization

  • Growing demand for cloud-based contact management solutions
  • Opportunity to optimize for mobile devices and increase accessibility
  • Opportunity to form partnerships with other software providers
  • Intense competition from established players in the market
  • Increased concern over data security and privacy
  • Potential impact of changing regulations on data management and storage

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Contact Cloud Plan

Contact Cloud offers a tiered pricing model with three versions, starting at $10/user/month, with increasing features and capabilities.
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