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Contaque is a call center solution that integrates with existing voice and data systems using internet and open source technology.
HQ Location
Noida, India
Year Founded
Number of Employees
  • Multi-channel communication

    Allows communication through various channels like voice, email, chat, and social media

  • Real-time monitoring

    Provides real-time monitoring of agents and their performance

  • Customizable reports

    Offers customizable reports for better analysis and decision-making

  • Limited integrations

    Integrations with other software are limited

  • Complex setup

    Setup and configuration can be complex and time-consuming

  • Expensive pricing

    Pricing can be expensive for small businesses

  • Increasing demand for customer service software presents growth opportunities
  • Opportunities to expand into new markets and industries
  • Opportunities to integrate with more software to enhance functionality
  • Competition from established players in the market
  • Economic downturns can lead to decreased demand for customer service software
  • Rapidly changing technology can make the software obsolete quickly

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Review Distribution

  • 👍
    High - rated users

    Customers love Contaque for its multiple features like predictive dialing, ACD, IVR, call recordings, etc. It is considered the best contact center solution for small and medium-based businesses.

  • 🤔
    Average - rated users

    Customers have mixed feelings about Contaque's integration with 3rd party tools like CRM. They feel that high-level customization features need improvement.

  • 👎
    Low - rated users

    Customers are not satisfied with Contaque's performance in terms of solving their problems. They feel that the contact center solution needs improvement in order to run their business smoothly.

Contaque Plan

Contaque offers a flexible pricing strategy with different versions and features, starting at $1,000 per user per year.
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