Contivio Contact Center | Workflos AppStore

Contivio Contact Center

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Contivio Contact Center is a cloud-based CRM solution that helps businesses manage customer service and sales through call monitoring, recording, conferencing, transferring, and forwarding. It also offers self-service IVR, automatic call routing, and call back features, as well as the ability to conduct satisfaction surveys through IVR.

Website

http://www.contivio.com

Strengths

Omnichannel Support

Supports multiple communication channels for customer interactions
CRM Integration

Integrates with popular CRM systems for streamlined customer data management
Real-time Analytics

Provides real-time insights into contact center performance and customer interactions

Weaknesses

Limited Customization

May not offer extensive customization options for specific business needs
Complex Setup

May require technical expertise for initial setup and configuration
Pricing

May be expensive for small businesses or startups

Opportunities

May add new features and capabilities to stay competitive in the market
May expand to new regions and markets for increased customer base
May form partnerships with other companies to offer integrated solutions

Threats

May face competition from other established contact center solutions
May be impacted by economic downturns and reduced business spending
May face challenges in keeping up with rapidly evolving technology and customer expectations

Ask anything of Contivio Contact Center with Workflos AI Assistant

http://www.contivio.com

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Review Distribution

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High - rated users

The "Away" functionality access for our sales teams allows them to focus on customers without any distractions, and the visibility to other team members improves our efficiency in communicating. We no longer have to run around trying to track people down!.It is difficult to see when the phone has logged you out of the software, so you may not be receiving calls not knowing that you aren't logged in.
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Low - rated users

When customers could call us, it worked?.No instruction/guidance on configuration provided. No timeframe or learning materials. Minimal support by "account manager". Few were better. Moving VoIP is a big ordeal and this was tough here. Very poor metrics and dashboard.