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Convoso is a cloud-based contact center platform that offers multiple dialing modes, two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops, and Dynamic IVR to pre-qualify leads automatically. It supports customer-centric industries and helps users increase call volume, sell products or services, conduct market research, and qualify sales leads faster. The solution helps users cut down on phone bills while improving staff productivity with call forwarding, conferencing, and call transfer. The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Convoso's automation capabilities make life easier for admins by allowing agents to focus on customers.
  • Intuitive Interface

    Easy to use interface for managing call center operations

  • Advanced Reporting

    Provides detailed reports on call center performance and agent productivity

  • Customizable Workflows

    Allows for customization of workflows to fit specific business needs

  • Limited Integrations

    Integration options are limited compared to other call center software

  • No Mobile App

    Lacks a mobile app for managing call center operations on-the-go

  • No Outbound Dialer

    Does not offer an outbound dialer feature for making outbound calls

  • Opportunity to expand into international markets and increase customer base
  • Opportunity to increase integration options with more third-party apps
  • Opportunity to add an outbound dialer feature to attract more customers
  • Competition from established call center software providers with larger customer bases
  • Potential decrease in demand for call center software due to economic downturn
  • Increased concern over data security and privacy may impact customer trust

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Convoso Plan

Convoso offers a tiered pricing strategy with three versions, starting at $1,000/month, each with increasing features and capabilities.
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