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User-friendly interface
Easy to navigate and use
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Multi-channel communication
Allows communication through various channels
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Real-time customer support
Provides instant support to customers
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Limited integrations
Does not integrate with many third-party apps
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Limited customization options
Not many options to customize the platform
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Limited reporting capabilities
Does not provide in-depth reporting and analytics
- Can expand to new regions and countries
- Can integrate with more third-party apps
- Can provide more detailed reporting and analytics
- May face competition from established players in the market
- May be affected by economic downturns
- May face challenges related to data privacy and security
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Review Distribution
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👍
High - rated users
This software changed how we handle customer support, No more are the days of clunky software with loud bells and alarms to let us know there's a chat incoming, Nowadays we're met with an amazing fluid interface which lets us see important lead information, Set up Tags and Events for email marketing funnels and organise customer chats in an elegant web panel. It's ease of use is industry leading and for such a young company a start like this is good news.There's no real production worthy complaints about this software, One thing to keep in mind is they are a fresh company, They're human and as all new companies and humans, we make mistakes, we learn and we grow - Whilst there's times that the UI or a feature isn't as polished as a big competitor Luca and his team send lots of emails to keep us up to date on what's happening and how to bring even more value to our clients.
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🤔
Average - rated users
The combination of chat, emails, CRM, marketing & surveys with NPM score. Single sign on portal for all the mentioned tools which can be helpful for any startup company.It's sometimes little buggy & need to check twice to get some options to work. Their chat icon is fixed and can't change it with our own branding.
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👎
Low - rated users
Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs.
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Customerly Plan
