Deskpro
4.4
56
Deskpro provides helpdesk software for businesses that can be hosted in the Cloud or On-Premise. Their software includes email, live chat, phone, and social media ticketing, as well as a self-service knowledge base. Deskpro also offers analytics and reporting tools to monitor performance and make data-driven decisions. Their goal is to improve communication between businesses and end-users to deliver a superior customer service experience.
Strengths
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Customizable
Deskpro can be customized to fit the specific needs of a business.
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Omnichannel Support
Deskpro offers support across multiple channels, including email, chat, and social media.
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Automation
Deskpro has automation features that can help streamline support processes.
Weaknesses
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Pricing
Deskpro can be expensive for small businesses or startups.
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Learning Curve
Deskpro can have a steep learning curve for new users.
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Limited Integrations
Deskpro has limited integrations with other software and tools.
Opportunities
- Deskpro could expand its integrations with other software and tools to increase its functionality.
- Deskpro could target small businesses and startups with more affordable pricing plans.
- Deskpro could add new features to stay competitive in the market.
Threats
- Deskpro faces competition from other help desk software providers.
- An economic downturn could lead to decreased demand for Deskpro's services.
- Security breaches could damage Deskpro's reputation and lead to loss of customers.
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Deskpro Plan
Deskpro offers three pricing plans: Essential ($30/agent/month), Pro ($50/agent/month), and Enterprise (custom pricing) with varying features and support levels.
Deskpro Team
29
1 Agent Per Month
Deploy your Cloud or On-Premise helpdesk with all the features and tools you need to provide amazing support.
Multi-Channel
Automations
Billed Monthly or Annually
Standard Support
CRM
Customization
Help Center
1000+ Apps & Integrations
Full REST API
Multi-Brand
Localization
Native iOS & Android Apps
Reporting
Voice
2FA
Data Center Choice
Search
ITIL
ISO 27001 Certified
Minimum 3 Agents (Cloud)
Minimum 10 Agents (On-Premise)
Deskpro Professional
59
1 Agent Per Month
Deploy your Cloud or On-Premise helpdesk with everything you need for superior support, plus extended support and limits.
Everything in Deskpro Team, PLUS:
Premium Support 24/5
Multi-Accounts
Named Account Manager
Auto Translate
Uptime SLA
Larger Attachments
Beta Features
Extended Multi-Brand
Unbranding / Whitelabelling
Custom Reports
Collections (Coming Soon)
Chatbots (Coming Soon)
Minimum 10 Agents (Cloud & On-Premise)
Deskpro Enterprise
99
1 Agent Per Month
Deploy your Cloud or On-Premise helpdesk and powerfully scale everything exactly to your needs with complete control.
Everything in Deskpro Professional, PLUS:
Enterprise Support 24/7
Unlimited Multi-Branad
Data Center Choice (Global)
Product Previews
Free Agent Certification
Free Onboarding
Quarterly Health Checks
Sandbox
Net 30 Payments
Enterprise Uptime SLA
Security Reviews
Extended API Rate Limit
Unlimited Multi-Accounts
HIPAA & SOC 2 Type II (Coming Soon)
Support SLA
Custom Feature Development
Custom Contracts
Minimum 25 Agents (Cloud & On-Premise)
Annual Billing Only
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
