DialedIn by ChaseData | Workflos AppStore

DialedIn by ChaseData

4.5

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DialedIn offers a cloud-based Call Center as a Service software with seven automated dialing modes, skills-based ACD, IVR, and more. It has a user-friendly interface and provides excellent technical support. The software easily integrates with third-party applications. A free demo is available upon request.

Website

http://www.chasedatacorp.com

Developer

ChaseData

HQ Location

Plantation, Florida

Year Founded

1996

Number of Employees

Twitter

@ChaseData

Strengths

Intuitive Interface

Easy to use interface for agents and supervisors
Customizable Reporting

Ability to create custom reports and dashboards
Omnichannel Support

Supports multiple channels including voice, email, chat, and social media

Weaknesses

Limited Integrations

Integration options are limited compared to other similar products
No Mobile App

No mobile app available for agents or supervisors
No Outbound Dialer

Does not include an outbound dialer feature

Opportunities

Potential to expand into international markets with multilingual support
Opportunity to form partnerships with other software providers to expand integration options
Potential to integrate AI technology for improved automation and efficiency

Threats

Competition from other established call center software providers
Potential impact of economic downturn on demand for call center software
Potential threat of data breaches and security issues

Ask anything of DialedIn by ChaseData with Workflos AI Assistant

http://www.chasedatacorp.com

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Review Distribution

👍

High - rated users

No information provided for high-rated segment.
🤔

Average - rated users

Users find the support team helpful but sometimes lack correct information. The software is a download and the settings are complicated. Over-explanation is an issue. The predictive dialer is recommended for residential use. Call quality and dial pad issues have been experienced.
👎

Low - rated users

Users appreciate the simplicity of the dialer, helpful reports, and Clean Caller ID software. Customer service and support are highly praised. The only downside is the higher cost compared to competitors. The system has increased lead conversion and decreased cost per sale.

DialedIn by ChaseData Plan

DialedIn by ChaseData offers a flexible pricing strategy with multiple versions starting at $89 per user per month.

Small Business $ 89 per user

Enterprise-class outbound dialing plus powerful inbound automatic call distribution (ACD) software perfectly suited for startups and small offices seeking aggressive growth.

Professional $ 139 per user

The fastest and lowest drop rate predictive dialer available today. This edition is custom made to maximize sales, lower payroll and decrease training time.