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Omnichannel support
Ability to handle customer interactions across multiple channels
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Real-time customer insights
Access to customer data and analytics in real-time
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Collaboration tools
Features that enable team collaboration and knowledge sharing
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Limited integrations
May not integrate with all necessary third-party tools
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Pricing
May be more expensive than competitors
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Learning curve
May require some training to fully utilize all features
- Opportunity to add more integrations with popular tools
- Opportunity to expand into new markets
- Opportunity to incorporate more AI and automation features
- Competition from other SaaS providers in the same space
- Potential impact on customer spending during economic downturns
- Potential impact of changing data privacy regulations on the platform
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Review Distribution
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High - rated users
It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it.We do not find a major problem with this platform, I just hope that the text options in voice improve a bit.
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Low - rated users
The software uses queue for email routing, as in a telephone system.We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.
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