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User-friendly interface
Easy to navigate and use
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Affordable pricing
Reasonable cost for small to medium-sized nonprofits
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Customizable reporting
Ability to create and save custom reports
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Limited integrations
Few options for integrating with other software
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Basic features
Lacks some advanced features found in other donor management software
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Limited customer support
Support is only available during business hours
- Potential to add more integrations with other software
- Opportunity to add more advanced features to compete with other donor management software
- Potential to offer 24/7 customer support
- Other donor management software providers offering similar features
- Nonprofits may have less funding to spend on software
- Potential for data breaches and loss of trust from customers
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Review Distribution
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👍
High - rated users
No information provided for high-rated segment.
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🤔
Average - rated users
Customers like the online platform but find pulling queries labor intensive and a bit of a chore. DonorSnap helps with re-engaging donors and analyzing past giving.
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👎
Low - rated users
Customers find the initial import difficult and the import/export process complicated with lots of bugs. Reports are not easy to pull information and Data Miner Platinum is not user friendly. Mailing reports are cumbersome and customization of letters and emails with logos is not possible. Support is lacking and customers are referred to confusing videos. Responsive forms are very time-consuming.
Media
DonorSnap Plan
