dropthought | Workflos AppStore

dropthought

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DropThought is a SaaS platform that enables companies to gather and analyze real-time feedback from customers and employees through its mobile app, embedded API integrations, and on-site tablet devices. The platform includes an Analytics Dashboard and Manager mobile app to notify managers and brands of feedback reported in the moment, allowing for immediate responses and resolution. DropThought's text analytics solution provides customer experience metrics over time and identifies opportunities for improvement. Positive feedback can also be easily promoted on social channels.

Website

https://www.dropthought.com/

Developer

DropThought

HQ Location

Santa Clara, California

Number of Employees

Twitter

@dropthought

Strengths

Ease of use

Simple and intuitive interface
Real-time feedback

Instant feedback on customer opinions
Customizable surveys

Ability to create tailored surveys for specific needs

Weaknesses

Limited integrations

Few integrations with other software
Limited reporting options

Limited options for analyzing and reporting data
Limited language support

Only supports English language

Opportunities

Opportunity to expand to other language markets
Opportunity to integrate with other popular software
Opportunity to add more advanced reporting options

Threats

Competition from other survey software providers
Decreased demand due to economic downturn
Increased concerns over data privacy and security

Ask anything of dropthought with Workflos AI Assistant

https://www.dropthought.com/

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