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User-friendly interface
Easy to navigate and use
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Customizable workflows
Can be tailored to fit specific practice needs
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Comprehensive features
Includes scheduling, billing, charting, and more
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Limited integrations
Does not integrate with all third-party software
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Expensive pricing
May not be affordable for smaller practices
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Requires training
May take time to learn and implement
- Increasing demand for dental practice management software
- Potential to expand into international markets
- Opportunity to increase value by integrating with more third-party software
- Competing software providers in the market
- Decreased demand due to economic factors
- Changes in healthcare regulations may impact software requirements
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Review Distribution
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👍
High - rated users
It is the best software available for general dental professionals. Everything is easy to do and there isn't anything my staff can do that I am unable to undo. The settings allow for each user to have different access to things.Eaglesoft is currently not cloud based. We have to have a physical server to use this software.
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🤔
Average - rated users
Eaglesoft has a lot of great features. It's very easy to administer your users, and the audit reports are great. It checks all of the boxes for HIPAA compliance in an EMR. When Eaglesoft works, it works very well. Also, it is faster than some of the competitors out there.The software has to be configured for each user, so if you are on a domain, you basically need to configure your preferences for every single user on every computer. This takes time for deployment. Sometimes, digital sensors or cameras need to be re-set up in the preferences because settings will be lost, and this can be a big hassle if you are on a domain network. I have to mention the ridiculous hold time for support. If you use Eaglesoft (or really any Patterson software), you'll need to call for support from time to time because things will stop working. I can't count the number of times I've had to reinstall this software on the workstations. This wouldn't be a huge deal if you didn't regularly have 20+ minute hold times, which is a big deal especially if you are down an operatory. I'd personally avoid this software.
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👎
Low - rated users
It is easy to learn. There are virtually four ways to do the same thing, so each of my co-workers can get to the same part of the software through different avenues that they are use to. For example front desk can pull up films to send to insurance or a referral office one way and the clinical team can bring fuilms up a completely different way as they go through a clinical side of the software.I don't particularly appreciate how Eaglesoft and windows are not compatible. Every time there is a windows update it seems as though eaglesoft cannot commute. In other words we get booted out of the software often. Also, we aren't able to always upload and use the newest version of excel or word. It also isn't compatible withoutlook. Our office is still using outlook 2003 because of this (per our IT person) and we couldn't download the newest update of Eaglesoft without issues (12 hours of IT work).
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