eDesk is a customer support software designed for eCommerce businesses to centralize all their support channels, social media, webstore and marketplace messages with their Smart Inbox. It prioritizes messages based on business needs and assigns them using role-based rules, allowing teams to reply to customers 5x faster. It also offers AI automation to suggest the best answers and translations for agents to respond easily and in any local language. eDesk natively integrates with over 200 marketplace, webstore, social networks, communications, and logistics channels, providing end-to-end order information at the click of a button. It offers a free 14-day trial and demo.