Efecte ITSM is a service management tool that digitizes IT processes, including ITIL and beyond. It includes a node-based workflow engine and other automations to automate tasks and processes. It also has role-defined views, dashboards, kanban boards, and graphic views for agents and managers to stay on top of their work. The tool also includes a multi-language self-service portal for end-users to find knowledge base articles, report issues, or make requests. Organizations can also incorporate a chatbot and live chat to improve end-user experiences.