Energy & Utilities Cloud by Salesforce enables businesses to handle customer service, utility and energy management processes. The platform allows professionals to interact with customers and suppliers, automate workflows and store business data in a centralized repository. Features of Energy & Utilities include communication management, analytics, role-based access, data synchronization, collaboration and more. It enables employees to manage cases, generate documents, send quotes to customers and maintain product catalogs via a unified platform. Additionally, it lets administrators identify cross-selling and upselling opportunities and streamline billing operations. Energy & Utilities Cloud comes with an application programming interface (API), which facilitates inte...