Enterprise Service Desk is a help desk solution based on ITIL suitable for small, midsize, and global enterprise organizations, as well as government institutions. It helps manage incidents, services, and change requests and can be deployed on-premise or in the cloud. It supports Windows and mobile operating systems and offers features such as role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management, and chat integration.