Exotel | Workflos AppStore

Exotel

4.3

131

Request Demo

Not Claimed

Exotel is a customer engagement platform that offers cloud communication, SMS, remote contact centers, and conversational AI capabilities. It allows businesses to embed multiple channels and their associated data with digital mediums for seamless, contextual, and intelligent conversations using customisable APIs. Exotel has merged with Ameyo and acquired Cogno AI while raising over $100 million in funding. The platform enables businesses to have up-to-date customer context, deliver lesser wait times with automation, predict and respond to customer queries with conversational intelligence, and triage customer queries automatically based on urgency or priority using sentiment analysis.

Website

http://exotel.in/

Developer

Exotel Techcom Pvt. Ltd

HQ Location

Bangalore, Karnataka

Year Founded

2011

Number of Employees

459

Twitter

@Exotel

Strengths

Reliable

Exotel has a proven track record of providing reliable communication services.
Scalable

Exotel's services can easily scale up or down based on business needs.
Customizable

Exotel's services can be customized to meet specific business requirements.

Weaknesses

Limited Features

Exotel's services may not have all the features that some businesses require.
Pricing

Exotel's pricing may not be competitive compared to other similar services.
Integration

Exotel's services may not integrate well with some existing business systems.

Opportunities

The market for communication services is growing, providing opportunities for Exotel to expand.
Exotel can add new features to its services to attract more customers.
Exotel can form partnerships with other companies to expand its services and reach more customers.

Threats

Exotel faces competition from other communication service providers.
Changes in regulations could impact Exotel's ability to provide its services.
Security breaches or data leaks could damage Exotel's reputation and impact its business.

Ask anything of Exotel with Workflos AI Assistant

http://exotel.in/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?

Review Distribution

👍

High - rated users

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.
🤔

Average - rated users

We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.
👎

Low - rated users

The best thing about exotel is the customer service. We have been working with exotel for 5+ years and one thing which stands out clearly is the customer support. The responses are prompt and timely manner. They are not forgotten. The app bazaar with plug and play option to create a flow is innovative and very helpful. We can decide our own flow.Overall, I am happy with Exotel. The app bazar needs to be made more user friendly. If I have created a flow and in between, if I need to add a step, I need to re-create rest of the flow from that step. There should be option to add a step in middle of the flow without much efforts.