Feedbackly
4.1
65
Feedbackly is a Customer experience measurement and analytics platform that allows you to collect customer feedback from various channels, analyze it in one place, and take action on it automatically. It measures the Emotional Value Index (EVI®) and provides insight on how customers' emotions impact revenue and churn. Feedbackly also offers CX training and personalized onboarding and success programs.
Strengths
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Easy to use
Intuitive interface and simple setup process
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Multi-channel feedback collection
Ability to collect feedback through various channels including email, SMS, and web
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Real-time reporting
Instant access to feedback data and analytics
Weaknesses
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Limited customization options
Limited ability to customize survey questions and branding
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Pricing
Relatively expensive compared to other feedback software options
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Limited integrations
Limited integration options with other software and tools
Opportunities
- Opportunity to expand into new geographic markets and industries
- Opportunity to add new features and functionality to stay competitive
- Opportunity to form partnerships and collaborations with other software and service providers
Threats
- Competition from other feedback software providers
- Potential impact of economic downturn on customer spending and demand for feedback software
- Growing concerns around data privacy and security could impact customer trust and adoption
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http://www.feedbackly.com
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Feedbackly Plan
Feedbackly offers four pricing plans ranging from $49 to $499 per month, with features such as unlimited surveys, integrations, and advanced reporting.
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