Flightbuddy is a customer services communications platform that automatically alerts passengers of flight delays, cancellations or diversions in multiple languages via SMS and email. Cloud based, it uses real-time flight data easily integrating with the booking system. Flightbuddy is secure reliable and scaled for mass disruptions. Flightbuddy doesn’t just inform passengers with timely accurate disruption information, ground operations, air and cabin crew and the team in flight operations need to be armed with the same information to coordinate and avoid conflicting messages. Using SMS, Email and mobile dashboards, the whole team is equipped with accurate delay information ‘in the hand’ allowing them to organise, react and serve the passenger seamlessly.