Fonvirtual Virtual PBX is a VoIP solution that helps businesses streamline customer interactions through multiple communication channels such as audio/video calls, chats and WhatsApp. Key features include call recording, voicemail, call queueing, video conferencing, caller ID recognition and data encryption. Using Fonvirtual Virtual PBX's IVR module, managers can automatically route incoming calls to specific departments or executives as per individual requirements. It allows enterprises to manage employees' schedules and add details of multiple contact center agents on the platform, improving customer service processes. Additionally, professionals can perform regular audits and generate interactive reports in compliance with industry regulations. Fonvirtua...