Forsta
4.1
327
Forsta is a Press Ganey company that offers the HX Platform, a comprehensive Experience and Research Technology platform that helps companies understand the experiences of their audiences by breaking down the silos between CX, EX, and Market Research. The HX Platform gathers and analyzes data and provides shareable actions to inform decision-making and drive growth. Forsta serves organizations across various industries and is recognized as a Leader in the 2021 Gartner Magic Quadrant for Voice of the Customer.
Strengths
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User-friendly interface
Easy to navigate and use
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Advanced security features
Ensures data privacy and protection
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Real-time collaboration
Allows for seamless teamwork and communication
Weaknesses
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Limited integrations
May not work with all necessary tools
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No mobile app
May not be accessible on-the-go
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Limited customization options
May not fit specific business needs
Opportunities
- Can increase functionality and appeal
- Can increase accessibility and convenience
- Can attract more diverse customer base
Threats
- May struggle to gain market share
- May need to constantly update security measures
- May lead to decreased demand and revenue
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Forsta Plan
Forsta offers a tiered pricing strategy with three versions, starting at $10/user/month, with increasing features and capabilities.
Forsta HX Essentials
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Forsta’s HX Essentials program gives you all you need to kickstart a best-in-class CX program that helps you understand the full story of your customer.
Standard Surveys
Digital Feedback
Connectors
Hierarchy Management
Text Analytics
Studio Dashboard
ForstaGo Mobile App
Action Management
Frontline Innovation
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
