Freshdesk Contact Center | Workflos AppStore

Freshdesk Contact Center

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Freshdesk Contact Center is a cloud-based contact center software that allows businesses to connect with customers using phone numbers in 90+ countries. It integrates with CRM and Helpdesk tools and offers powerful reporting and analytics. Agents can take calls on their desktops, laptops, or phones, and admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade pricing plans. It offers five pricing plans tailored to meet different calling needs.

Website

https://www.freshworks.com/

Developer

Freshworks

Suitable for enterprise

Freelance、Startups、SMEs、Agencies

HQ Location

San Mateo, CA

Year Founded

2010

Number of Employees

7,203

Twitter

@FreshworksInc

Strengths

Omnichannel support

Supports multiple channels for customer communication
Automation

Automates repetitive tasks to save time and increase efficiency
Integrations

Integrates with other tools and platforms for seamless workflow

Weaknesses

Pricing

Pricing can be expensive for small businesses
Learning curve

May take time to learn and navigate the platform
Limited customization

Customization options may be limited for some users

Opportunities

Increasing demand for contact center solutions
Opportunity to expand into new markets and industries
Potential to add new features and capabilities to stay competitive

Threats

Competitors offering similar solutions and features
Potential decrease in demand due to economic factors
Increased focus on data privacy and security may impact customer trust

Ask anything of Freshdesk Contact Center with Workflos AI Assistant

https://www.freshworks.com/

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Freshdesk Contact Center Plan

Freshdesk Contact Center offers a flexible pricing strategy starting at $15/agent/month with features such as voice, email, chat, and social media support.