Freshdesk Gmail Gadget for G Suite
4.4
21
The Freshdesk Gmail gadget provides contact information and recent tickets for a customer, allowing for context before responding to a ticket.
Strengths
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Integration
Seamless integration with G Suite
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Efficiency
Saves time by allowing users to manage tickets directly from Gmail
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Accessibility
Easy access to Freshdesk features without leaving Gmail
Weaknesses
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Limited Functionality
Not all Freshdesk features are available through the Gmail gadget
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Compatibility
Only compatible with G Suite, not other email clients
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Training
Users may need training to fully utilize the gadget's features
Opportunities
- Potential to expand to other email clients
- Opportunity to customize the gadget to fit specific business needs
- Can lead to increased productivity and efficiency for businesses
Threats
- Competition from other helpdesk software with similar integrations
- Potential security risks associated with integrating third-party software with G Suite
- Low user adoption rates may limit the gadget's effectiveness
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Freshdesk Gmail Gadget for G Suite Plan
Freshdesk Gmail Gadget for G Suite is available for $19 per user per month and includes advanced features such as ticket management and automation.
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