Front
4.6
2,000

Not Claimed

Front is a customer communication hub that provides team collaboration capabilities and contextual data to ensure fast, accurate, and personalized responses. It has a modern interface inspired by email clients and powerful automation capabilities to eliminate manual workflows. Detailed analytics are also available to improve team performance and customer relationships.
Developer
Front App
Category
Collaboration & Productivity
HQ Location
San Francisco, CA
Number of Employees
433
Twitter
Strengths
  • Ease of use

    Intuitive interface and simple setup process

  • Collaboration features

    Real-time commenting and feedback, team inbox, and shared drafts

  • Integration options

    Seamless integration with popular tools like Slack, Trello, and Asana

Weaknesses
  • Limited customization

    Limited options for custom branding and design

  • Pricing

    Relatively expensive compared to some competitors

  • Limited functionality

    Lacks some advanced features like automation and advanced reporting

Opportunities
  • Potential for adding more advanced features to attract more customers
  • Opportunity to expand into new industries or regions
  • Potential for forming partnerships with complementary tools or services
Threats
  • Intense competition from established players like Gmail and Outlook, as well as newer startups
  • Shifts in customer preferences or new technologies could disrupt the market
  • Growing concerns around data privacy and security could impact customer trust

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Review Distribution

  • 👍
    High - rated users

    Users love the collaboration features, ability to share drafts and edit emails, easy navigation, and snooze feature.No major complaints, but some users suggest improvements such as adding private tasks and @mentioning all users in a thread.

  • 🤔
    Average - rated users

    Users appreciate the organization and prioritization that Front provides, as well as the ability to assign emails to coworkers.Some users find it difficult to follow email threads and dislike the unsnooze feature and inability to unassign oneself from an email.

  • 👎
    Low - rated users

    Users feel more organized and productive with Front's setup and prioritization features.Some users struggle with following email threads and dislike the unsnooze feature and inability to unassign oneself from an email.

Media

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Front Plan

Front offers three pricing plans starting at $9 per user per month, with additional features and support available at higher tiers.
Starter $ 19 1 user/month
For teams that need to quickly gain control over message overload Omnichannel messaging Team collaboration on customer messages Calendar and one-click meeting schedule Close to 100 3rd-party integrations
Growth $ 49 1 user/month
For teams that need to deliver a strong, unified customer experience Powerful workflow automation Omnichannel communications Easy-to-use, collaborative inbox Basic automation Reporting and analytics
Scale $ 99 1 user/month
For teams that require enterprise security, team management capabilities, and advanced workflow solutions Smart Rules User and team management Enterprise-grade security and compliance Onboarding and solution design
Premier $ 229 1 user/month
For teams looking for extensive services and partnership to meet all enterprise needs Additional success services, including Premier Onboarding Custom Build Hours (including API advisory and integration development) Video conferencing support
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