Gadgets for Cisco Finesse
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2Ring Gadgets for Cisco Finesse is a software offered in three bundles that helps supervisors and agents become more efficient in handling everyday tasks within Cisco Finesse. It empowers supervisors to handle tasks on their own, view real-time information about agents and customer interactions, and receive alerts about important call center events. Agents gain features to serve customers faster, automate repetitive tasks, and integrate with CRM and Service Desk systems. It is a vital extension for all Cisco Finesse deployments.
Strengths
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Efficiency
Improves agent productivity and reduces call handling time
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Customization
Allows for personalized agent interfaces and workflows
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Compatibility
Works seamlessly with Cisco Finesse and other Cisco products
Weaknesses
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Limited Functionality
May not have all the features and capabilities of other SaaS solutions
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Dependence on Cisco
Relies on the stability and performance of Cisco's infrastructure
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Cost
May be more expensive than other SaaS solutions
Opportunities
- Increasing demand for call center solutions presents growth opportunities
- Potential to integrate with other SaaS solutions to create a comprehensive call center system
- Opportunity to expand into global markets with Cisco's established presence
Threats
- Facing competition from other established call center SaaS providers
- Rapidly evolving technology may make the product obsolete or outdated
- Potential for security breaches and data loss may deter customers
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http://www.2ring.com/
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Gadgets for Cisco Finesse Plan
Gadgets for Cisco Finesse offers a subscription-based pricing model with three versions, starting at $10 per user per month.
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